Orthopedic Health Support

Get ongoing support for back, knee, hip, neck, or shoulder pain.

This program is provided to help you:

Connect 1-on-1 with a dedicated orthopedic nurse team for answers to your health questions.

Learn about treatment options — and which ones are better suited for your needs.

Access high quality providers and find resources.

Get started by calling the member phone number on your health plan ID card.

Get the support you need.

With Orthopedic Health Support, finding the right care for your needs is easier than ever. Now you can connect with an orthopedic nurse who can offer experienced guidance — from identifying the right doctor or specialist to help finding quality care at a lower cost to you.

 

Every step of the way, a nurse can guide you and offer coaching and encouragement to help you on your journey to feeling better. And if surgery is the right path for you, a nurse will also be available for support before and afterwards.

Here’s a preview of what you can expect.

Connect

First, you’ll speak with an orthopedic nurse to discuss your current activity and pain levels.

Explore

You and a nurse will go over all of your treatment options, both surgical and non-surgical.

Support

Whatever treatment path you choose, a nurse will offer continued support throughout the process.

Follow up

A nurse will check in with you from time to time to see how your treatment is going.

Get started by calling the member phone number on your health plan ID card.

Finding the right provider for you.

The UnitedHealthcare Orthopedic Health Support Centers of Excellence (COE) network gives you access to many high quality facilities and doctors in the United States.
 

An orthopedic nurse can connect you with the center closest to you. 

United States map of Orthopedic Health Support Centers of Excellence facilities.
Markets and timing are subject to change. This representation is not a commitment that all markets will be available by the targeted go-live date.

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Program benefits

Coaching
Find guidance to empower you to help live your healthiest life — with support to help you get there.
Cost reduction
Understand what you’ll pay up front, and identify possible ways to help you save on health care costs.
Confidentiality
Rest assured your health information is always kept confidential in accordance with the law.
  1. Slide 0: Better care = better results.<br>
  2. Slide 1: Better care = better results.<br>
  3. Slide 2: Better care = better results.<br>

  • Better care = better results.

    75% of musculoskeletal surgeries are avoidable with non-operative care.
    HingeHealth’s 2015 report MSK Disorders: An Overlooked Opportunity for Employers.

  • Better care = better results.

    34% of members chose a different treatment option than initially planned.
    Claims validated July 2014–June 2015. Decision Support Program.

  • Better care = better results.

    50% of U.S. adults are affected by orthopedic conditions

    http://www.boneandjointburden.org.

This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through the nurse support service is for informational purposes only and provided as part of your health plan. The nurse cannot diagnose problems or recommend treatment and is not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. This nurse support service is not an insurance program and may be discontinued at any time.
 

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct healthcare services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.
 

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.